Customer experience automation with control
From spiky volumes to a governed digital workforce. Automate repetitive contacts, route what's complex, and assist every agent in the tools they already use.
supported or fully resolved by AI
via better triage, context pre-fill, and drafting
on repetitive topics
at equal or better quality
What we deliver to transform your customer experience
Real-time assistance integrated in tools agents use
surface precise, compliant answers grounded in your knowledge base, historical tickets, and MCP connections — so agents stop wasting time searching information.
Draft responses aligned with policy and tone
Summarize case history and propose next steps
Retrieve the right paragraph from the right SOP or knowledge base entry
Automatically route by intent, urgency, value, and risk
Syllotips classifies inbound requests, pre-fetches CRM and billing context, and routes to the right queue or Subject Matter Expert while keeping tools in sync — so agents focus on resolution, not sorting.
Auto-categorize and route (refund, escalation, outage, complaint)
Enrich tickets with customer context before a human touches them
Trigger the right workflow when risk or compliance thresholds apply
Self-service that doesn't become a dead end
APIs and webhooks let IVR and chat reuse Syllotips knowledge and operating procedures. Unified omnichannel virtual agents.
Deflect repetitive questions with grounded answers
Collect missing info before escalation
Hand off to humans with full context
Every edge case becomes reusable knowledge
Syllotips scores answer reliability; anything under your threshold goes to review. Subject Matter Experts can approve, modify, or discard — then the improved knowledge propagates in real time as sources change.
Automated reliability scoring
Human-in-the-loop validation
Real-time knowledge synchronization
Try Syllotips in your environment
Bring one workflow and one knowledge source, we’ll show you what it looks like in production.
